Mystery Shopper

Mystery Shopper

Since we opened our doors over 18 years ago, we’ve made it our mission to continually improve our high standard of customer care. As part of our mission we regularly use mystery shoppers to review our performance. Our mystery shoppers are selected from various backgrounds and include both members and non-members. Simple questionnaires are completed after each visit and the information is then confidentially passed directly to an independent company who scores their experience.

If you’d like to apply to be one of our mystery shoppers please read the criteria below before contacting Marcel Schoenmaker on servicefocus@aol.com

As one of our mystery shoppers not only will you be paid for completing the survey but you will also be reimbursed for the cost of a sports booking and a meal and drinks in the bar. Any information you provide is confidential and will not be used for any purpose other than the implementation, maintenance and subsequent staff training of the Mystery Shopper Programme at Venue 360.

To give you a better understanding of what’s involved; our mystery shoppers evaluate three main skill categories for each department of our operation, including:

  • PRODUCT SKILLS:
    Staff’s product knowledge, promotional literature, equipment, temperature of food, appropriateness of music
 
  • TECHNICAL SKILLS:
    Staff uniforms and appearance, confirmation of bookings, condiments and cutlery laid properly, cleanliness of toilets & changing areas
 
  • CUSTOMER SKILLS:
    Friendly greeting, speed of acknowledgement, helpful and proactive, positive body language.