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Venue 360 privacy & cookie policy

looking after your data is very important to us...

Couple on Laptop
Smiling Man with a Smartphone
Online Fitness Class
Woman with Tablet
 
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how to book

Step one
Make sure main reception have your current email address and that you obtain a booking PIN from them.
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Step two
Click on the 'BOOK NOW' heading above or whereever you see the 'BOOK NOW' icons.
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Step three
Use your email and PIN to login and away you go with booking and paying!
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Step four
Navigate around to find your chosen activity before booking your desired date and time.
 
You can check your bookings in the 'manage bookings' section.
 
An email will only be sent to you confirming your bookings once it has been paid for.
 
Bookings not paid for will automatically be deleted after 20 minutes.
book now

The Venue 360 Ltd privacy promise

Venue 360 is a not for profit, public service. Everything we do is for the benefit of our members and regular non-member users.

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​Transparency

We will always explain clearly what data we’re collecting about you and why. We will only collect data we need to:

  • give you a better experience

  • improve our services

  • fulfil our responsibilities as a public service.

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Choice

It’s up to you how you use our services. And you can manage or cancel your membership at any time. 

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Trust

Your trust is very important to us. So we’re committed to keeping your data safe and secure.

We promise to never sell your personal details to anyone.

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Privacy & Cookies Policy

How do I know what happens to my information?

This is called the right to be informed. When we ask you to share your personal information we give you details of why we're using it, including things like: What we're using it for How long we'll keep it, and Who it will be shared with



How do I change my information?

This is called the right to rectification. It gives you the right to ask us to correct anything that you think is wrong with the personal information we have on file about you. If you have an online bookings login ● You can update your personal details and preference settings What about other information? If you think we have other personal information that needs changed, contact us for help. You'll need to give us details of what needs updating and why you believe it's not right. There might be some occasions where we can't fulfil a request.



How can I see what information you have about me?

This is called the right of access. This right allows you to ask for full details of the personal information we hold on you. You'll need to contact us explaining the details of what you want to help us find it. Bear in mind, when we get back to you, we might need some identification to check that you are who you say you are. There might be some rare occasions where we can't fulfil a request.



How can I move my information?

This is called the right to data portability. It's the right to ask for and download personal information you've given us electronically, so that you can: Move Copy or Keep it for yourself You can then send it to another company if you like. What about other information? This depends on what you're asking about. You'd need to contact us and give us more details to help us find it. Depending on what it is, we can then try and get it to you to share with another company. Bear in mind, when we get back to you, we might need some identification to check that you are who you say you are. There might be some occasions where we can't fulfil a request.



How can I delete my information?

This is called the right to erasure, also known as the "right to be forgotten". This right means you can ask for your personal information to be deleted. It does however depend on what information you're talking about. a. If you're talking about your contact details for marketing purposes then you can update your preferences at anytime via the online bookings system portal and navigating to 'my account'. b. If you cancel your membership with us and providing we have no lawful reason to retain some of your details, you can request to have your details deleted with immediate effect. Otherwise we will delete you from our system in accordance with our Records & Retention policy. Keep in mind:we keep a record of how you've used our services, but this information can't be linked back to you.we also keep anything you've uploaded or commented on for some personal information, like your email address and age.



How do I know what happens to my information?

This is called the right to be informed. When we ask you to share your personal information we give you details of why we're using it, including things like: What we're using it for How long we'll keep it, and Who it will be shared with



How do I change my information?

This is called the right to rectification. It gives you the right to ask us to correct anything that you think is wrong with the personal information we have on file about you. If you have an online bookings login ● You can update your personal details and preference settings What about other information? If you think we have other personal information that needs changed, contact us for help. You'll need to give us details of what needs updating and why you believe it's not right. There might be some occasions where we can't fulfil a request.



How can I see what information you have about me?

This is called the right of access. This right allows you to ask for full details of the personal information we hold on you. You'll need to contact us explaining the details of what you want to help us find it. Bear in mind, when we get back to you, we might need some identification to check that you are who you say you are. There might be some rare occasions where we can't fulfil a request.



How can I move my information?

This is called the right to data portability. It's the right to ask for and download personal information you've given us electronically, so that you can: Move Copy or Keep it for yourself You can then send it to another company if you like. What about other information? This depends on what you're asking about. You'd need to contact us and give us more details to help us find it. Depending on what it is, we can then try and get it to you to share with another company. Bear in mind, when we get back to you, we might need some identification to check that you are who you say you are. There might be some occasions where we can't fulfil a request.



How can I delete my information?

This is called the right to erasure, also known as the "right to be forgotten". This right means you can ask for your personal information to be deleted. It does however depend on what information you're talking about. a. If you're talking about your contact details for marketing purposes then you can update your preferences at anytime via the online bookings system portal and navigating to 'my account'. b. If you cancel your membership with us and providing we have no lawful reason to retain some of your details, you can request to have your details deleted with immediate effect. Otherwise we will delete you from our system in accordance with our Records & Retention policy. Keep in mind:we keep a record of how you've used our services, but this information can't be linked back to you.we also keep anything you've uploaded or commented on for some personal information, like your email address and age.



GDPR

 

The General Data Protection Regulation, or GDPR for short, is one of the biggest changes to data privacy law in recent years. It is designed to put you in control of how your information is collected and used by organisations.

Your data matters.

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We want to help you to understand these rights and exercise them as easily as possible. They're listed below along with some tips on what to do if you'd like more help.

Subject Access Request

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All individuals who are the subject of personal data held by Venue 360 Ltd are entitled to:

  • Ask what information the company holds about them and why.

  • Ask how to gain access to it.

  • Be informed how to keep it up to date.

  • Be informed how the company is meeting its data protection obligations.

 

If an individual contacts the company requesting this information, this is called a
subject access request.


Subject access requests from individuals should be made by email to the Leisure Manager at
m.carter@venue360.co.uk
 

Individuals will not be charged for a subject access request. Information must be provided
without delay and at the latest within one month of receipt.
 

The data controller will always verify the identity of anyone making a subject access request
before handing over any information.

Records and Retention Policy

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The purpose of this document is to provide a corporate policy framework to ensure that particular
documents (or sets of documents) are dealt with in the correct manner; being retained and/or
disposed of in the correct method and timescale.

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Click HERE to view our full records and retention policy