The Venue 360 Ltd Privacy Promise
Venue 360 is a not for profit, public service. Everything we do is for the benefit of our members and regular non-member users.
We will always explain clearly what data we’re collecting about you and why. We will only collect data we need to:
give you a better experience
improve our services
fulfil our responsibilities as a public service.
It’s up to you how you use our services. And you can manage or cancel your membership at any time.
Your trust is very important to us. So we’re committed to keeping your data safe and secure.
We promise to never sell your personal details to anyone.
You can find out more about cookies here.
Privacy & Cookies Policy
1. What's in this policy?
what information we might collect about you
how we might use that information
when we might use your details to contact you
what information of yours we might share with others
your choices about the personal information you give us
2. What does this policy cover?
This policy covers the services that are offered by Venue 360 Ltd.
4. How do you protect my personal information?
We're strongly committed to keeping your information safe and to do this we have policies and procedures in place with your safety in mind.
3. What's not covered in this policy?
Our services sometimes link to services run by other companies, like Facebook or Twitter.
5. What types of personal information does Venue 360 collect about me?
We'll give details about why we need your personal information and how we'll use it before you begin, unless it's obvious.
6. How long will Venue 360 keep my personal information?
When you give us any personal information we'll let you know how long we'll hold it for. And always stick to these principles:
we only hold your information for as long as we told you about or have a valid reason to keep it
we think about what type of information it is, the amount collected, how sensitive it might be and any legal requirements
we design our services so that we don't hold your information any longer than we have to.
How long we keep information for is detailed in our Records & Retention Policy. This can be found in a link at the bottom of this page.
7. How can Venue 360 use my personal information?
We have to have a valid reason to use your personal information. It's called the "lawful basis for processing". Sometimes we might ask your permission to do things, like when you subscribe to an email. Other times, when you'd reasonably expect us to use your personal information, we don't ask your permission, but only when:
8. When will Venue 360 use my information to contact me?
We might use your information to contact you about different things, like:
to check with you about any service or activity you've signed up for.
to notify you if there are any important and urgent changes to our opening hours.
to speak to you about any problems we have with your membership.
to let you know if another member urgently needed to get hold of you (we would never just give them your number).
to remind you of a forthcoming or need to book a gym re-assessment.
to answer you when you've contacted us, or to respond to a comment or complaint
to invite you to take part in surveys about Venue 360 services, which are always voluntary
for marketing purposes
to send you notification on your device if you've selected them in your preference settings
We'll only contact you when we need to or when you've given us permission.
9. Will I be contacted for marketing purposes?
We'll only send you marketing emails if you've agreed to this.
10. When does Venue 360 share my personal information with others?
We'll never sell your personal information. We do share it with others in these ways:
11. What's different for kids and teens?
Venue 360 offers activities that are specifically for 3-16 year olds.
In the event of an injury or emergency and your safety whilst in our care, we will need to store information regarding your name, age, emergency contact details, medical conditions, allergies and collection password to ensure that we have all the relevant information to hand.
12. Can I delete my information?
we keep a record of how you've used our services, but this information can't be linked back to you.
we also keep anything you've uploaded or commented on
13. What are my rights?
Remember, you're in control of your personal information.
request a copy of your information
not let robots make big decisions about you
to ask us to correct information that's wrong, to delete it or to request that we only use it for certain purposes
to change your mind, and ask us to stop using your information. For example, unsubscribing from any marketing emails or turning off personalisation
Bear in mind, sometimes we might not be able to help. Like if the law tells us we can't.
a. What are cookies and tracking technologies?
to remember information about you, so you don't have to give it to us again. And again. And again
to keep you signed in, even on different devices
to help us understand how people are using our services, so we can make them better
to find out if our emails have been read and if you find them useful
To do a few different things:
A few things on our websites wouldn't work without some cookies. Tech people call these "strictly necessary cookies". They're always on when you visit us.
But we want to use others like functional, performance and advertising cookies to make your experience more enjoyable. We'll only use them if you've agreed. You can always change your mind.
15. How will I find out about changes to this policy?
We update this policy sometimes. If we make important changes, like how we use your personal information, we'll let you know. It might be a notice or an email.
16. How can I contact Venue 360?
Find out more and contact us about your rights.
The General Data Protection Regulation, or GDPR for short, is one of the biggest changes to data privacy law in recent years. It is designed to put you in control of how your information is collected and used by organisations.
Your data matters.
We want to help you to understand these rights and exercise them as easily as possible. They're listed below along with some tips on what to do if you'd like more help.
How do I know what happens to my information?
What we're using it for
How long we'll keep it, and
Who it will be shared with
How do I change my information?
This is called the right to rectification.
How can I see what information you have about me?
How can I move my information?
Keep it for yourself
How can I delete my information?
Records and Retention Policy
The purpose of this document is to provide a corporate policy framework to ensure that particular
documents (or sets of documents) are dealt with in the correct manner; being retained and/or
disposed of in the correct method and timescale.
Click HERE to view our full records and retention policy
Subject Access Request
All individuals who are the subject of personal data held by Venue 360 Ltd are entitled to:
Ask what information the company holds about them and why.
Ask how to gain access to it.
Be informed how to keep it up to date.
Be informed how the company is meeting its data protection obligations.
If an individual contacts the company requesting this information, this is called a
subject access request.
Subject access requests from individuals should be made by email to the Leisure Manager at
Individuals will not be charged for a subject access request. Information must be provided
without delay and at the latest within one month of receipt.
The data controller will always verify the identity of anyone making a subject access request
before handing over any information.