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Venue 360 privacy & cookie policy

looking after your data is very important to us...

 
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how to book

Step one
Make sure main reception have your current email address and that you obtain a booking PIN from them.
Step two
Click on the 'BOOK NOW' heading above or whereever you see the 'BOOK NOW' icons.
Step three
Use your email and PIN to login and away you go with booking and paying!
Step four
Navigate around to find your chosen activity before booking your desired date and time.
 
You can check your bookings in the 'manage bookings' section.
 
An email will only be sent to you confirming your bookings once it has been paid for.
 
Bookings not paid for will automatically be deleted after 20 minutes.
book now

The Venue 360 Ltd privacy promise

Venue 360 is a not for profit, public service. Everything we do is for the benefit of our members and regular non-member users.

​Transparency

We will always explain clearly what data we’re collecting about you and why. We will only collect data we need to:

  • give you a better experience

  • improve our services

  • fulfil our responsibilities as a public service.

Choice

It’s up to you how you use our services. And you can manage or cancel your membership at any time. 

Trust

Your trust is very important to us. So we’re committed to keeping your data safe and secure.

We promise to never sell your personal details to anyone.

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GDPR

 

The General Data Protection Regulation, or GDPR for short, is one of the biggest changes to data privacy law in recent years. It is designed to put you in control of how your information is collected and used by organisations.

Your data matters.

We want to help you to understand these rights and exercise them as easily as possible. They're listed below along with some tips on what to do if you'd like more help.

Subject Access Request

All individuals who are the subject of personal data held by Venue 360 Ltd are entitled to:

  • Ask what information the company holds about them and why.

  • Ask how to gain access to it.

  • Be informed how to keep it up to date.

  • Be informed how the company is meeting its data protection obligations.

 

If an individual contacts the company requesting this information, this is called a
subject access request.


Subject access requests from individuals should be made by email to the Leisure Manager at
m.carter@venue360.co.uk

 

Individuals will not be charged for a subject access request. Information must be provided
without delay and at the latest within one month of receipt.

 

The data controller will always verify the identity of anyone making a subject access request
before handing over any information.

Records and Retention Policy

The purpose of this document is to provide a corporate policy framework to ensure that particular
documents (or sets of documents) are dealt with in the correct manner; being retained and/or
disposed of in the correct method and timescale.

Click HERE to view our full records and retention policy