book & pay 24hrs a day!
get booking your court, pitch or class online today
BOOKING ONLINE MADE EASY
Booking a court, pitch or class couldn't be easier with Venue 360's online booking system.
Bookings can be made via your phone, tablet or laptop, all you need is for your email address to be registered on our system and to obtain your private booking pin from our main reception.
You are then free to book and pay as much as want, whenever you want.
Contact reception today on Tel: 01582 418873 to obtain your booking pin or click below to read our booking t&c's before making your booking.
how to book
Step one
Make sure main reception have your current email address and that you obtain a booking PIN from them.
Step two
Click on the 'BOOK NOW' heading above or whereever you see the 'BOOK NOW' icons.
Step three
Use your email and PIN to login and away you go with booking and paying!
Step four
Navigate around to find your chosen activity before booking your desired date and time.
You can check your bookings in the 'manage bookings' section.
An email will only be sent to you confirming your bookings once it has been paid for.
Bookings not paid for will automatically be deleted after 20 minutes.
book now
how to book
Step one
Make sure main reception have your current email address and that you obtain a booking PIN from them.
Step two
Click on the 'BOOK NOW' heading above or whereever you see the 'BOOK NOW' icons.
Step three
Use your email and PIN to login and away you go with booking and paying!
Step four
Navigate around to find your chosen activity before booking your desired date and time.
You can check your bookings in the 'manage bookings' section.
An email will only be sent to you confirming your bookings once it has been paid for.
Bookings not paid for will automatically be deleted after 20 minutes.
How can I book an activity online?
You can book in person, on the phone or online. Members can book up to 14 days in advance for all sports and classess (Arena & Pro-zone 60 days). Regular non-members can request a PIN and can book 7 days in advance (Arena & Pro-zone 30 days). Both members and regular non-members must pay upon booking online.
Why book online?
Available 24 hours a day and 7 days a week, choosing to book online means you don't have to worry about phone queues at peak times or waiting for Venue 360's main reception to open (open for bookings from 8.30am each day). You can also manage all your bookings in one handy place and edit your personal details (including your email address and phone number) if they change.
What can I book online?
The following can all be booked and paid for online: exercise classes, squash & racketball courts, tennis courts, badminton, basketball, indoor cricket, volleyball, cricket nets, table tennis, netball, arena & pro-zone pitches.
How do I book online?
Click on 'Book Now' and login online with an email address and PIN. Your email address must be the one that is on your current Venue 360 member record. Please check with reception that we have the correct email address – they can also supply your PIN number for you. For more information then click on our 'how to book' section or ask at our main reception.
What if I can't remember my PIN?
If you can't remember your PIN then either a) go to the login screen and click on 'forgotten your pin'. An email will then be sent to you to reset your PIN. or b) Contact reception in person or via telephone and they will issue you with a new PIN (proof of identity will be required).
I don't want to pay everytime I book?
Online bookings must be paid for at the time of booking. If you are a member and do not want to pay before you play then you are welcome to book either in person or by calling our main reception on tel:01582 418873 (option 1). You then must pay before your booking commences. We feel that booking and paying online speeds up the process for you as a member and you will also then receive a confirmation email of your booking.
It says my booking is unconfirmed?
Any bookings showing as 'unconfirmed' in the manage bookings section means that you haven't yet paid for it and you must do so to secure your booking. There is a 20 minute holding time between making your booking and paying for it. After 20 minutes your booking will automatically be deleted and available for someone else to book and pay.
I didn't receive a bookings confirmation email?
Only bookings that are paid for (or zero amount) will receive a confirmation email. Remember, until you pay, your booking is unconfirmed and will automatically be deleted.
How to cancel online?
Should you cancel your booking within the late cancellation period then you will be charged the full amount unless the slot is re-booked. Refunds for bookings already paid will be issued if cancelling outside of the cancellation period but this must be done by main reception and cannot be processed online. There are no refunds for no shows or late cancellations (see t&cs for late cancellation details). To cancel a booking simply click on 'manage bookings', click on the booking you want to cancel and then click on the dustbin and confirm to cancel. It is advised though that you cancel your paid booking via main reception where a refund is required.
It comes up with an error when I login?
If an error comes up when you login in then there could be various reasons for this e.g. your membership has expired, you have too many outstanding arrears to pay... Please contact reception and we will try and clear this up as soon as possible for you.
Why is it saying no slots available?
The main reason for this is simply that the slot has already been booked by someone else. If you are never able to book a particular day or time then it may be because there is a block booking in place. If ever in doubt then please feel free to query at our main reception on tel: 01582 418873 (option 1).
It only shows time slots for every other hour?
In the 'make a booking' section it just gives an overview of the time slots available to save scrolling down through every time slot. Therefore, if you are looking for 8pm and only 7 and 9pm are showing, please click on one of these as the 8pm slot will more than likely then show up.
Can I manage bookings I have made at reception?
Yes, any bookings made over the telephone or at main reception will also show up online under 'manage your bookings'. These bookings can also be cancelled or paid online.
How many activities can I book?
You are permitted to book one activity per time slot.
When exactly can I book 7 or 14 days in advance?
You can literally book at midnight for 7 or 14 days in advance (or whatever your booking privilege is for that particular activity).
Payment is showing as owing but not sure what for?
The majority of payments owing in your basket are self explanatory but if there is a payment showing with no obvious explanation then this may be a charge for an exercise class no show or late cancellation charge? If you do not know what it is for then please contact reception on tel: 01582 418873 and they will look into this for you.
How do I book my free court for lifelines members?
Lifelines members can book up to 2hrs in advance to receive free squash, badminton or outdoor tennis courts. These cannot unfortunately be booked online and must be booked either in person or by calling reception on 01582 418873 (option 1).
Paying for online bookings
Venue 360 uses WorldPay for all online transactions. You can pay for your online booking using your credit/debit card.
What if I book online but don't turn up?
Our terms and conditions state that members and non-members who book an activity but don't turn up, or who cancel late, will be charged at full cost unless the slot is rebooked. A refund will not be issued unless there are exceptional circumstances.
Can I get a refund online?
Refunds cannot be processed online. Please contact our main reception on tel: 01582 418873 (option 1) for a refund. It is advised that you do not cancel your booking online and let reception handle this and the refund when you call them or visit.
How do I update my contact details online?
Use the 'my details' tab at the top of the screen within the bookings website. Simply replace your email or contact number in the boxes provided and save.
frequently asked questions
booking terms & conditions
1. PAYMENT a) The customer shall be responsible for the payment and any other charges to do with the booking. b) The customer shall not assign or sub-let the right to use the facilities and must only use the facility for the agreed purpose. c) Full payment must be made at the time of online booking (or they will drop-off after 20mins), members and non-members must pay upon booking. Bookings and payment may be paid online, over the phone or at reception. Personal cheques & Amex are not accepted. d) The centre reserves the right to review prices and will notify customers within a minimum of 14 days notice of any changes. e) The customer shall be liable for any additional expenses incurred by the centre if any booking overruns.
2. RULES AND REGULATIONS OF BOOKING a) In order to make online bookings the customer will need to register at the main Venue 360 reception. This requires them to have a valid email address to log-in with and a PIN number which members may obtain, in person, from the main reception. Regular non-members can also request at our main reception to use our online bookings service. b) Any customers who forget their PIN number can request a reminder through the on-line booking screen or via our main reception c) Customers can book and pay online, over the telephone or at our main reception d) Customers are only permitted to make ONE individual booking, per activity, at anyone time and this must be for their personal use. Abuse of this regulation may lead to customers being banned from using the online bookings system. e) Acceptance of your booking does not guarantee further bookings. f) Management reserves the right to re-allocate any bookings to other courts or areas within Venue 360 in order to optimise space utilisation.
3. CANCELLATION OF BOOKING BY CUSTOMER a) If for any reason you wish to cancel a booking we ask that you do so by leaving two clear calendar days (48hrs) between the day of cancellation and the day of play.(I.e. to cancel a booking for Thursday 8pm you must telephone by Tuesday at 8pm.) 7 days notice required for Pro Zone bookings. (24 hours notice if booked within 7 days) b) Bookings cancelled without sufficient notice will be charged at the full cost if the booking slot is not re-sold. c) Cancellations can be made online, over the phone or at main reception. d) No refunds can be issued online (see refunds section). e) Please click HERE for specific cancellation rules relating to Lifelines members booking and cancelling classes.
4. CANCELLATION BY VENUE 360 a) Venue 360 reserves the right to refuse or cancel any booking without giving any reason, to refuse admission to the venue, to reject an application of membership and to withdraw membership. b) We can add to, change, withdraw or cancel facilities or activities from the venue without notice. This includes closing the venue or changes to its opening hours for safety reasons, maintenance or special events. Customers who book & pay online will be entitled to a refund if the centre withdraws the facility or activity. The payment will be refunded direct to the credit or debit card upon presentation of the web booking reference number at the main reception from the confirmation email customers receive. c) No refund of membership fees will be made if a facility or activity booking is cancelled by the venue. d) Venue 360 will not be liable for any other expenditure incurred or loss sustained by the customer arising from the booking online or cancellation.
5. REFUNDS a) Refunds can not be issued online. b) Providing it is not a late cancellation, if you have paid in advance and are looking to cancel your booking, a full refund will be issued by reception, after authorisation is given by a duty manager. c) Refunds for late cancellations must be made in writing and sent to the Venue 360 Manager stating the details of the refund requested. A refund may be issued or a credit given if there are exceptional circumstances d) Customers can cancel paid bookings online but will need to contact the Venue 360 which the booking relates to, to arrange for a refund to be issued. We would always advise to cancel paid bookings directly with reception e) No refund will be given for any booking made in person or via the online system should the customer fail to turn-up. f) No refund of membership fees will be made if a facility or activity booking is cancelled by the member. g) Failure to turn up for a booked activity may result in members receiving a dishonour charge or being prohibited from making in advance bookings in the future.
6. DELIVERY AND TRANSACTION CURRENCIES a) Venue 360 Ltd does not deliver any of its products b) Venue 360 Ltd uses 'Payments Power by World Pay' for its online bookings. We are a local based company only trading in the UK and only deal with transactions in pounds sterling.
7. RULES AND REGULATIONS OF USE (GENERAL) a) Set up and down of equipment may be undertaken during your booking time and is included in your booking payment. b) The following must not be brought onto the premises without the written permission of a Venue 360 Manager. > Crockery and glass > Electrical appliances > Pets (except guide dogs) > Food, drink or retail items c) Permission must be obtained from Duty Manager before taking any video or photographic images in the building. d) Appropriate clothing must be worn for all activities for example: > Outdoor shoes must not be worn on court. > Non marking soles must be worn in all activity areas. e) Customers shall keep all noise at a level which is acceptable and will reduce noise levels immediately if instructed by a manager. f) On arrival at, and departure of the venue, customers must show consideration towards local residents living nearby, particularly during the evening. g) No customer shall grant sound or television broadcasting or filming rights without prior conditional consent of the management. The consent may impose conditions with which you must comply. h) Venue 360 and third parties may carry out general filming and sound recording. Admission to the venue signifies your consent to them being used in perpetuity and in all media without any rights to payment. i) You must park only in the designated parking places. j) Only cars displaying disabled badges may park in the disabled parking bays. k) Customers will leave booked areas clean, tidy and free from damage.
8. LOST PROPERTY a) Any articles we find, including items left in lockers at the end of the day, will be removed. b) Clothing left will be removed to lost property. (Items are KEPT FOR TWO WEEKS BEFORE DISPOSAL.) Venue 360 Ltd accepts no responsibility for customers lost property even when logged.
9. LIABILITY a) Venue 360 Ltd accepts no responsibility for the loss of, or damage to, property or injury, illness or death, on these premises unless caused by its own negligence.
10. EMERGENCY PROCEDURES a) If the fire alarm sounds at the venue you must immediately leave by the nearest available exit and meet at the assembly point and comply with any directions from Venue 360 staff. b) You must report any accident, injury or damage immediately to the Duty Manager/Reception.
11. DATA PROTECTION ACT a) Venue 360 Ltd is a data controller under the Data Protection Act. We hold information for the purposes specified in our notification made to the information commissioner. We may get information about you from others, or we may give information to them. If we do, it will only be as the law permits, to; i. Check accuracy of information ii. Prevent or detect crime iii. Protect public funds. We may check information we receive about you with what is already in our records. This can include information provided by you as well as by others such as government departments and agencies. We will not give information about you to anyone outside of the organisation unless the law permits us to do so. Additionally before agreeing to these terms and conditions ensure you have read the privacy policy, the link is at the bottom of the web page.
12. CUSTOMER SERVICE CONTACT a) If you wish to speak to someone regarding the level of service, please talk to the Duty Manager immediately. All customers must comply with these terms for booking online & conditions of use, to have regard for the safety of, and behave considerately towards other customers, staff, the building and equipment. Any person not doing so maybe asked to leave the venue and must immediately leave if asked. b) You are responsible for the behaviour of any children you bring to Venue 360 and must explain any relevant rules and conditions to them. c) You must comply with notices and signs on display in the venue. d) Please feel free to also contact us by email: reception@venue360.co.uk or by telephone: 01582 418873 (option 1).
13. CONTACT DETAILS
Venue 360 Ltd
Reg No. 07573682
Registered Office: Venue 360 Ltd, 20 Gipsy Lane, Luton, Beds, LU1 3JH
Tel: 01582 418873
Email: reception@venue360.co.uk
